Kiosk Guides for Learning

Let there be no strife,
I pray thee,
between thee and me.
Genesis xiii. v. 8

Cooperative learning series

Peer mediation

Peer mediation is both a program and a process
where students of the same age-group facilitate resolving disputes between two people or small groups. This process has proven effective in schools around the United States, changing the way students understand and resolve conflict in their lives. Changes include improved self-esteem, listening and critical thinking skills, and school climate for learning, as well as reduced disciplinary actions and less fights. These skills are transferable outside of the classroom.

The process is voluntary for both sides.
Peer mediators do not "make decisions" but rather work towards a win-win resolution for both sides in order to avoid further trouble. Administrators in charge of discipline incorporate this conflict resolution process into their strategies as well.

Types of problems include

  • Social media improprieties
  • Relationship difficulties/harassment
  • Rumor and gossip
  • Cheating and stealing
  • Racial and cultural confrontations
  • Vandalism
  • Classroom or extracurricular disputes
  • Bullying, minor assaults and fighting

More serious problems require professional referral
and are not appropriate for peer mediation. These include: sexual abuse, assault, suicide, drug use, weapon possession, and those that involve legal problems.

Costs include materials, a dedicated location/facility for mediation
and training, staff support and office space, rewards

The following summarizes

  • the process for beginning a school program
  • steps of a peer-mediated session

Beginning a school program

A period of planning is critical:
Peer mediation has as its foundation student empowerment, and students are critical to all stages of development and implementation.

Students form a leadership team,
facilitated by an experienced, respected coordinator, and a few trusted teachers and /or professionals. The team can be appointed or self-developed. The team:

  • Researches the basics of peer mediation,
    the system of conflict resolution and discipline in the school,
    administrative and peer support

  • Develops and publishes a clear vision
    of its conflict resolution program.

This vision includes an overview of publicity, training, practice, modeling, and evaluation.

The goal is to educate various communities of the school on peer mediation, its expectations and limits toward building a commitment toward its implementation into a more comprehensive peace-based curriculum

  • The team secures commitment and support
    from the school's administration, including agreements from all major school groups to follow this practice (including teachers and administrators)

  • The team commits to long term buy-in:
    preparation meetings, practice mediation skills,
    and continued research about violence, its causes and prevention

The coordinator acts as liaison between major groups, including:
the leadership team, student body, administrators, parent groups, and outside trainers/professionals.

Main duties include:

  • Develop a core group of adults within school community to carry out and model the mediation program
  • Oversee the selection, training, motivation, debriefing of mediators
  • Serve as a trained mediator for co-facilitation and program start-up
  • Establish protocol for intake and referrals
  • Select and schedule mediators with case load
  • Keep records and report regularly to all communities/stakeholders
    whether via newsletters, web sites, ..
  • Keep current with literature and research
  • work aggressively to overcome attitudinal and structural resistance with their schools, developing and maintaining support from strategic groups, including parents

Peer Mediator selection:

  • Mediators should reflect school's diversity including cultures, gender, behavior, academic social, race
  • Selection procedure and process should be publicized and include recommendations and self-referral
  • Commitments include continued skills development, willingness to co-facilitate sessions and mentor new trainers
  • Rejection or deferral should be sensitively explained so as not to alienate the student

Initially a system of "experience" must be developed.
Peer mediators must be trained and monitored since they often lack maturity and experience, both in conflict management and negotiation skills. Strategies include role-playing, problem-based learning and active- learning. If possible, workshops should be conducted away from school to minimize distraction.

Peer mediations sessions, core elements

The goal is to move from mutual blame toward a solution acceptable to all parties

Disputants fill out a pre-session questionnaire
establishing ground rules, committing to solve the problem, tell the truth, and listen respectfully and without interrupting

Disputants meet with mediators
to see if chemistry is right and ensure there are no conflicts of interest


  • Meet with disputants and explain exceptions
    to confidentiality at the beginning of the mediation and ask if they wish to continue
  • Explain steps the mediators role:
    using listening and communication skills to help fellow students resolve conflict and disagreements before they escalate and lose power over the situation
  • Solicit questions and clarifications
    on the process before beginning

The session, disputants:

  • Introduce themselves
  • Each in turn tells their story to the mediator
    focusing on issues, not on who did what, while the other concentrates on listening without interrupting
  • Parties change roles:
    each repeats the other's story to their satisfaction to demonstrate they understand the other's position
    (not that they necessarily agree with it)

The session, co-mediators:

  • Summarize the facts and feelings of both sides
    for verification and agreement on the issues;
    leads a discussion of the issues and acknowledges the difficulty in dealing with its emotional baggage
  • Ask both parties if any solutions have come to mind,
    or begins a brain-storming session without judgment.
    All suggestions noted and acknowledged.
  • Lead a discussion of the solutions
    checking off only the solution(s) that both parties can agree to


  • determine implications of solutions
    in selecting the best possible outcome
  • Select the best alternative


  • Verify the verbal agreement with all parties,
    ensuring that no one is reluctant or afraid to speak out or dissent
  • Write a memo of understanding/contract
    in parties' own words

Co-mediators and disputants:

  • Sign contract
  • Develop a process for follow up
    Verify that all will be committed and monitor this process

Co-mediators thank each person for their contribution to the process,
and for letting the mediation service help them

Cooperative learning series

Collaborative learning | Group projects | Active Listening |
Conflict resolution | Case study: conflict resolution | Peer mediation |
Tutoring guidelines | Using feedback with tutors